FREQUENTLY ASKED QUESTIONS
I WOULD LIKE TO MAKE AN ORDER NOW, BUT I WOULD LIKE THAT I WAS SENT IN A SECOND TIME. IT'S POSSIBLE?
Of course; contact us to determine the approximate date of delivery.
A PRODUCT IS SOLD OUT, WHEN COMING BACK?
The current availability (depending on the selected color) is indicated for each of our products, in their dedicated section of our site. If the product is out of stock, contact us for information about it.
PRODUCTS TO BE INSTALLED?
Some sets have to be mounted. They are delivered with instructions and everything you need for easy mounting.
I HAVE NOT RECEIVED NO CONFIRMED FOR MY ORDER, WHAT SHOULD I DO?
Order confirmations are sent automatically via email within a few minutes after the conclusion of the order. If you have not received anything is provable that there has been a technical problem. In this case please do not hesitate to contact us, we will send l'email confirmation manually.
NOT SURE THAT HAS BEEN REGISTERED Order now, WHAT SHOULD I DO?
If you do not get any confirmation please contact us, so we could check in our database that your order has been properly registered.
WHAT SHOULD I COMUNICAVI DATA TO PLACE AN ORDER?
In order to proceed with the order we need the following information:
- Name and surname
- Street address
- Phone number
HOW I WILL BE TREATED MY PERSONAL DATA?
All personal information submitted will be treated as completely confidential, they are used internally to communicate the order made through our website. The data will not be passed to any third person (except for the carrier, which will eventually contact you on delivery).
HOW CAN I PAY?
You can pay with:
Delivery is only after payment is received.
ALSO SENT ABROAD?
Of course, if you reside in another EU country do not hesitate to get in touch with us. We will gladly propose a rate right and competitive.
CAN I KNOW THE EXACT DATE OF DELIVERY?
The courier will call you to give a delivery date according to your availability. For this we can not tell you the exact day of delivery when you place an order.
CAN I SEND THE ORDER TO ANOTHER ADDRESS?
Certainly. If the billing address is different from shipping you must specify it when you fill out the form to your purchases.
CAN I CANCEL MY ORDER?
If the product has not already been shipped, you can cancel your order at any time. The important is that you contact us by phone or by e-mail as soon as possible, so that we can block the shipment. In case you have already paid, we will refund the entire amount.
IF THE PRODUCT IS NOT LIKE, CAN I RETURN?
As provided by Italian law, you can claim a right of withdrawal for products purchased. For more details see the section in our website.
WHAT CAN I DO IF THE PRODUCT HAS DEFECT?
If the defects are detected contact us, send photos of the damage. We can find depending on the severity: product replacement, partial replacement or a partial refund.